Techician Survey

HHH Equipment Resources provides installation, periodic maintenance and repair for most of the machinery and equipment that we sell. Customer Satisfaction is the most important service we can offer our customers. We would like to know how well you think we are doing and how we may better serve you. You can help us maintain the finest quality service by answering the following survey questions. Please take a few moments to fill out the survey. We ask that you be as objective as possible as your responses will shape the way we do business for years to come.

Please fill out your information:

*Name:
Title:
*Company:
Street Address:
City:
State:	Zip Code:
Phone:
*E-mail:
Web Address:
*required fields

Please tell us about your on-site technician visit
*1. Upon arrival, did the technician introduce themselves and work with you on a service plan for the visit? Strongly agree Agree Neutral Disagree Strongly disagree
*2. Was the technician knowledgeable? Strongly agree Agree Neutral Disagree Strongly disagree
*3. Was the technician courteous? Strongly agree Agree Neutral Disagree Strongly disagree
*4. Did the technician solve the machine issues that were discussed in the plan for the trip? Strongly agree Agree Neutral Disagree Strongly disagree
*5. Did the technician provide training on proper operation and maintenance of your machinery? Strongly agree Agree Neutral Disagree Strongly disagree
*6. Did the technician provide feedback on the machine resolution? Strongly agree Agree Neutral Disagree Strongly disagree
*7. If need arises, would you want this technician to service your machinery in the future Strongly agree Agree Neutral Disagree Strongly disagree
8. Please share any additional comments about your experience or suggestions on how we can better improve our technical support services
Comments:
HHH knows your time is valuable: Thank you for participating in this survey!

HHH Equipment Resources is a division of Salem Fabrication Technologies Group, Inc. We Are 100% Employee Owned